At PatientFocus, our patient-pay solution is more than just a platform — it’s a strategic balance between our platform, our people, and our process. Altogether, our patient-pay services generate on average 35% more revenue for clients, with some even seeing up to a 51% increase in patient-pay revenue.
How do we help our clients skyrocket their revenue? Take a look at the four most revenue-driving elements of our solution:
Propensity-to-Pay Model
At the core of our success lies our propensity-to-pay model, a system that tailors patient billing outreach with precision. This model leverages coordinated reminders, strategically designed to encourage and remind patients to make payments on time. Unlike a one-size-fits-all approach, PatientFocus embraces a consumer-based model, taking into account the unique differences and challenges of each patient’s financial journey.
Compassionate Call Center
Our commitment to patient-first billing shines through our domestic call center, staffed by seasoned experts with an average of over four years of experience. Our engagement model was built to ensure there is always someone available to help when needed — 83% of inbound phone calls are answered in under 30 seconds.
By handling 100% of patient financial communication, we drastically reduce inbound calls to practice billing offices by 95%, helping practices maximize engagement without hiring additional staff.
Statement Outreach
PatientFocus has optimized statement outreach to help practices get paid faster and minimize confusion, resulting in an overall decrease in initial days in A/R. Our innovative approach reduces statement costs by 33% and collects initial patient payments within 15 to 20 days of their visit. We do this by sending out statements on strategic timelines, promptly and continually reminding them of their outstanding balances. Likewise, we work with each practice to create highly customizable statements that are as patient-friendly as possible, including QR codes that directly link to a branded payment portal.
Found Insurance
Our commitment to maximizing revenue doesn’t stop at patient-pay solutions. A key benefit of our call center is the opportunity to learn new information about insurance status. When practices fail to officially document insurance updates (which is common), they face climbing denial rates and a shortage of reimbursements. Our patient engagement center is trained to ask patients if their insurance coverage has changed. This one question is how our clients cover 96% of our fees. We helped one large oncology practice with over 257 locations uncover over $1 million of unbilled revenue.
Results That Matter for Patients, Practices, and Bottom Lines
From start to finish, every aspect of our patient payment platform is built to achieve two goals: to improve the patient experience and increase collections. While most solutions typically aim for the latter, PatientFocus stands alone as a pioneer in patient-centric billing — an approach that’s proven to drive significant improvements in practice revenue.
Talk to our team today to learn more about how the all-in-one PatientFocus solution can improve the patient payment journey and maximize collections for your practice.
