Helping those who help others

Supporting Federally Qualified Health Centers with Patient-Centric A/R Solutions

At federally qualified health centers (FQHC), everyone’s welcome

HealthSource of Ohio, the state’s largest FQHC, serves over 90,000 patients across a regional network of over 25 locations every single day. With many patients uninsured, HSO offers self-pay and sliding scale options to ensure every patient gets the respect and care they deserve.

Discover how they streamlined patient pay across their organization and reduced manual effort by 80% with a solution that was covered in full with after-insurance adjudication expertise.

Optimizing patient A/R without compromising the patient experience

To address patients across the payment spectrum, from Medicare/Medicaid through uninsured, HSO needed more than just a patient pay solution; they needed an experienced patient accounts receivable resolution partner.

Harnessing PatientFocus’ Full Service Suite, HSO found the right tools and team they needed to transform approximately $500k in A/R aged over 180 days into shortest payment return cycles amongst their peers at 90 days or less in just nine months!

Digital outreach tools, including click-to-pay text messages, coordinated email messaging, and a configurable online payment portal created a reliable patient accounts receivable optimization infrastructure

Branded statements with QR codes and a configurable online payment portal helped streamline patient pay

Our bilingual call center handled an average of 106 hours of calls, reducing HSO’s manual outreach efforts by 80%

Propensity-to-Pay modeling delivered analytics and actionable insights to predict and tailor payment engagement, improving payment and patient satisfaction outcomes

Patient pay. Simplified.

Learn how PatientFocus partnered with HSO to transform their complex billing challenges with a customized patient balance resolution engine, tailored to meet the unique needs of FQHCs.

Download the full case study, Helping Those Who Help Others, and discover how easy patient pay can be!